As part of your interaction with Geek Elements, we may collect personal information such as:
Contact information, including name, mailing address, phone number and e-mail address
Purchase information, including credit card number, billing and/or shipping information
We may also collect demographic information, including age, personal interests and product preferences.
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
Schedule an appointment for services
Bring in your product for service
Purchase products or services
Set up an account online
Schedule a delivery or an installation
Participate in a sweepstakes, promotion or survey
Contact us with a question or concern
Participate in other activities with Geek Elements
We use the personal information you provide for purposes including, but not limited to:
Fulfilling requests for products, services or information
Tracking and confirm online orders
Delivering or install products
Providing customer services
Administering sweepstakes, promotions or surveys
Offering new products and services
Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
Conducting research and analysis
Sending marketing communications
Performing other business activities as needed, or as described elsewhere within this Policy.
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, e-mailing our weekly ad to a friend, and e-mailing friends a link to your Wish List.
Information from Third Parties
Geek Elements obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.
We use a single sign-on services that allows you to sign into your account using your third-party social networking login credentials such as your Facebook or Twitter accounts. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party site from and interact with your friends. You may also access certain profile information from your third-party social network profile such as friends, profile picture etc.
Geek Elements does not sell, rent or trade your personal information to third parties.
Geek Elements may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
Fulfilling customer orders
Sending Geek Elements marketing communications
Scheduling and performing installations
Fulfilling subscription services
Conducting research, analysis or administering surveys
Sending regular mail and e-mail on behalf of Geek Elements
Processing credit card payments
Providing chat functions
Geek Elements communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.
Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
Follow the directions on an e-mail or direct mail marketing communication you receive from us.
Send an e-mail with your request and current contact information to: [email protected]
Send a letter with your request and current contact information to: Geek Elements, Attn: Customer Care, P.O. Box 3048, Pawtucket, RI 02861
For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request. Geek Elements will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
10 business days for e-mails
30 business days for direct mail and phone
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice. Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.
Geek Elements wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or e-mail information:
Call: 1-866-786-GEEK (4335)
Send a request to: [email protected]
Send a request to: Geek Elements, Attn: Customer Care, P.O. Box 3048, Pawtucket, RI 02861
If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Whether you are receiving services or shopping online, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Geek Elements cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk. Please note: While Geek Elements is able to protect personal information that is provided during the course of business, Geek Elements cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.REMOTE ACCESS
Geek Elements offers remote access service to assist in diagnosing and resolving system issues. This process allows a Geek Elements Technician to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a Geek Elements Technician to log into your computer which may contain personal information. A Geek Elements Technician will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
Safe Shopping Policy on geekelements.com
We use a variety of information security measures to protect your online transactions with us. The Geek Elements Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.
Choosing a Personal Password on geekelements.com
When you create an account on geekelements.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things. Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps Geek Elements understand how visitors use our Web site.
Third Party Ad Providers and Interest-Based Advertising
We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content. To learn more about interest-based advertising (also called behavioral advertising), visit www.aboutads.info. To opt-out of interest-based advertising, visit Evidon's Profile Manager tool. Profile Manager also allows you to update the interest-based information collected by certain companies.
COLLECTION OF CHILDREN'S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
Call: 1-866-786-GEEK (4335)
Send a communication to: [email protected]
Send a letter to: Geek Elements, Attn: Customer Care, P.O. Box 3048, Pawtucket, RI 02861
Last revision date: October 1st, 2013